Privacy Policy

Purpose and Basis. In order to provide the services of the Platform to Users, TrueMax Coin needs to collect some of your personal information when you register with the Platform, log in to the Platform and/or use the services offered by the Platform. This Privacy Policy, in combination with TrueMax Coin’s other applicable policies, set out the rules as to the use and protection of the collected information in order to prevent misuse.

Designation. For the convenience of wording in this agreement (the “Agreement”), the Platform is referred to as “we”, “us” or “our”. Users of and other visitors to the Platform are referred to as “you”, “your” or “User”. We and you are collectively referred to as “both parties” and as “a/one party” individually.

Definition and Interpretation. The following terms or expressions shall have the meanings ascribed to them below, unless any other term or condition hereunder provides otherwise:

  1. Personal Information: All information that is recorded electronically or otherwise and can be used, whether independently or in combination with any other information, to identify any particular natural person or reflect the pattern of behaviour of a particular natural person, including, but not limited to, sensitive personal information;
  2. Sensitive Personal Information: Including but not limited to identity card and other proof of identity documents details, personal biometric information, bank account details, registered address, whereabouts, transaction information, etc.;
  3. Deletion of personal information: The deletion of personal information from any system involved in carrying out routine business functions so that such personal information cannot be accessed or retrieved.

Scope of Application.This Agreement shall apply to all Users trading on the TrueMax Coin website and on its APP (the “Platform"). Users shall comply with the terms and conditions of this Agreement, subject to and as permitted by any and all laws relating to the protection of personal information and data in the country or region where they are based.

Invocation. Any code or statutory decree or administrative regulation referred to in this Agreement shall refer to the latest amended version thereof, regardless of whether such amendment is made before or after the signing of this Agreement.

Headings.The headings used in this Agreement are for convenience only and shall not be used for the purpose of interpreting the terms and conditions of this Agreement. References herein to any statement, term, condition, annex, schedule shall refer to statements, terms, conditions, annexes and schedules hereunder.

Use of the term "include". The term “include” used herein shall, under any and all circumstances always have the meaning of “include but not limited to”, unless this Agreement specifies otherwise.

User Consent and Authorization. The Users acknowledge and understand that, at the point of logging into the Platform, the User will be deemed to have expressed to us their acceptance, consent, undertaking and confirmation of the following, regardless of whether the User has completed their registration on the Platform:

  1. That the User agrees, on a voluntary basis, to disclose personal information to us;
  2. The User will abide by all the terms and conditions of this Agreement;
  3. The User agrees and authorises the Platform to collect the User’s personal information when the User registers with the Platform, logs into the Platform and/or uses the Platform services;
  4. The User agrees to all the terms and conditions of this Agreement and agrees to accept any amendment that may subsequently be made to the Privacy Policy;
  5. The User agrees that any of our branch companies, subsidiary companies, or employees will contact the User in connection with any product and service that may be of interest to the User (unless the User has indicated that he or she does not wish to receive such information).

Information Collected. The Users agree that the Platform may use cookies to track the User’s actions in connection with their use of the Platform and may collect and record all information left by Users, including but not limited to their IP address, geographical location and other data.

Personal data which we may collect include:

  • Personal Identification Information: Full name, date of birth, nationality, gender, ethnicity, signature, facial data, utility bills, photographs, phone number, precise location, home address, and/or email.
  • Formal Identification Information: Government issued identity document such as Passport, Driver's License, National Identity Card, State ID Card, Tax ID number, passport number, driver's license details, national identity card details, visa information, and/or any other information deemed necessary to comply with our legal obligations under financial or anti-money laundering laws.
  • Virtual Identity: TrueMax Coin Account/ Password, TrueMax Coin Nickname.
  • Institutional Information: Employer Identification number (or comparable number issued by a government), proof of legal formation (e.g. Articles of Incorporation), personal identification information for all material beneficial owners.
  • Financial Information: Bank account information, payment card primary account number (PAN), account assets, transaction history, trading data, and/or tax identification.
  • Transaction Information: Information about the transactions you make on our Services, such as the name of the recipient, your name, the amount, and/or timestamp.
  • Message Content: Feedback, Email, SMS, App Rating, Comments.
  • Application Activity: Browsers and tap records, search history, installed apps, running apps, crash logs、user-generated content, favorites.
  • Device Information: Carrier, brand, software version, model name, manufacturer, system language, OS Versio, Locale, Fingerprint, Build ID, Baseband Version, SIM Country, SIM Serial Number, Battery Status, network, OAID, IMEI, GUID, MAC address, Android ID, SSID, Advertising ID.
  • Employment Information: Office location, job title, and/or description of role.
  • Correspondence: Survey responses, information provided to our support team or user research team.
  • Audio, electronic, visual and similar information, such as call and video recordings.

We will collect your personal data in accordance with the legislative purpose of the DPA. We may also collect and store certain information automatically when you visit the Site/APP. To the extent permitted under the applicable law, we may collect certain types of information automatically, such as whenever you interact with the Sites/APP or use the Services. This information helps us address customer support issues, improve the performance of our Sites/APP and Services, provide you with a streamlined and personalized experience, and protect your account from fraud by detecting unauthorized access. Information collected automatically includes:

Online Identifiers: Geo location/tracking details, browser fingerprint, operating system, browser name and version, and/or personal IP addresses.

Usage Data: Authentication data, security questions, click-stream data, public social networking posts, and other data collected via cookies and similar technologies.

example, we may automatically receive and record the following information on our server logs:

  1. How you came to and use the Services;
  2. Device type and unique device identification numbers;
  3. Device event information (such as crashes, system activity and hardware settings, browser type, browser language, the date and time of your request and referral URL);

    How your device interacts with our Sites/APP and Services, including pages accessed and links clicked;

  4. Broad geographic location (e.g. country or city-level location); and Other technical data collected through cookies, pixel tags and other similar technologies that uniquely identify your browser.
  5. Application checklist: For advertising and safety use and approval of service applications.

    We may also use identifiers to recognize you when you access our Sites/APP via an external link, such as a link appearing on a third-party site.